Success Story
ZeroQ migrates to AWS and adopts a DevOps culture, backed by the MAP program
Founded in 2015, ZeroQ is a software platform that optimizes customer service: queue management, remote and hybrid attention and AI-driven resource allocation. Exponential growth had left it on a complex, multicloud architecture that needed to be consolidated and professionalized on AWS.
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Challenge
ZeroQ ran on a complex architecture spread across multiple clouds, with 20+ services per workload and dependencies on caches, queues and relational and non-relational databases. There were no working standards or DevOps culture: hundreds of resources managed without Infrastructure as Code, basic monitoring with no performance visibility, and no CI/CD, versioning or traceability — plus the added complexity of thousands of in-branch kiosks configured via IP whitelisting. All of it while keeping high availability during critical hours.
Solution
Based on the MAP program's assessment phase (SMAP), Craftech planned and executed a migration to AWS aligned with the Well-Architected Framework. DevOps processes were defined, all infrastructure was moved to code, per-service CI/CD pipelines were built, accounts were segmented and the network was redesigned to real needs. The platform was rebuilt on a container-based architecture (Amazon EKS) to scale optimally during usage spikes, with per-service observability and centralized organization management.
Results
ZeroQ went from a standard-less multicloud setup to a cloud-native platform on AWS with DevOps culture embedded: Infrastructure as Code, per-service CI/CD, segmented accounts, databases with backups, expanded observability and a container architecture that scales with demand. The migration was made possible by the Craftech–AWS alliance and MAP funding, with Craftech as LATAM's first EKS Service Delivery Partner.
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