Success Story
ZeroQ migrates to AWS and adopts a DevOps culture
Project overview
Founded in 2015, ZeroQ builds software solutions to optimize customer service and grew exponentially during the pandemic. Its multicloud infrastructure had no IaC, no CI/CD and no defined DevOps processes. Craftech migrated it to AWS following the Well-Architected Framework. Today ZeroQ has DevOps processes, infrastructure as code and a containerized architecture that scales during usage peaks.
Founded in 2015, ZeroQ builds software solutions to optimize customer service: queue and appointment management (with metrics and SLA dashboards), branch management and remote appointments, notifications via WhatsApp and other channels, remote and hybrid service, and AI-based resource allocation to reduce waiting times. It grew exponentially during the pandemic and the need to reduce occupancy.
Solution implemented
- Assessment and migration to AWS
- Migration to AWS with DevOps processes and new tools
- Architecture aligned with the pillars of the AWS Well-Architected Framework
- Networking with Amazon VPC, load balancing with Elastic Load Balancing and protection with AWS WAF
- Containers on Amazon EKS
- Access with AWS IAM
- Data on Amazon RDS, Amazon ElastiCache and Amazon S3
Business Challenge
ZeroQ had to migrate a multicloud infrastructure with more than 20 services per workload and multiple dependencies: caches, queues, and relational and non-relational databases. Work standards and defined DevOps processes were missing, monitoring was basic and there were no performance metrics. Hundreds of resources were managed without IaC, with no automation, versioning, traceability or CI/CD. On top of that, high availability had to be maintained during critical hours and every component coordinated with ZeroQ and its end customers, with a dependency on around 1,500 kiosks in branches configured with IP allowlists. The AWS account structure was outside the Well-Architected Framework, the infrastructure was oversized and there were deprecated libraries.
Solution
Based on the assessment, Craftech planned a migration to AWS with DevOps processes and new tools, aligned with the pillars of the Well-Architected Framework: operational excellence, security, reliability, performance efficiency, cost optimization and sustainability. The new platform runs on Amazon VPC, Amazon EKS, Elastic Load Balancing, AWS WAF, AWS IAM, Amazon RDS, Amazon ElastiCache and Amazon S3.
Outcomes
- Defined DevOps processes
- Infrastructure as code and CI/CD for the services
- Segmented accounts and networking configured as needed
- Databases with backups configured
- Better overall and per-service observability
- Containerized architecture with optimal scalability during usage peaks
- Centralized management of the organization
Why Craftech and AWS
AWS chose Craftech as its partner for its track record in DevOps practices, its previous migrations and for being the first company in LATAM with the Amazon EKS Service Delivery designation.
Stack & technologies
